Returns

If you are not satisfied with your Discomfort Designs  product, please contact us via email within 30 business days of receiving your order to arrange for a return. After approval, ship your product via a guaranteed, trackable shipping service (UPS ground, FedEX ground) to the address provided.

Products must be returned in new condition, shipped in the original packing material to qualify for a refund. Worn or abused products  will be subject to a minimum 15% restocking fee. We reserve the right to deny a return in the case of excessive wear.

The return shipping method must include tracking and a declaration of the full value to protect against lost shipments. Return shipping cost is the responsibility of the customer.

Please return the associated item immediately. Returns may be denied if returned more than 7 days after a return is requested. Once the returned product is received, refunds are processed within 5 business days.

Limited Warranty

Discomfort Designs warrants the product to be free from defects in material and workmanship for a period of one year from the original date of purchase. If the product fails within the warranty period, Discomfort Designs will repair or replace the product at no cost to the original purchaser. If the one year warranty has expired, Discomfort Designs  can repair units for a reasonable cost, depending on the damage.

Warranty Limits

In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. Discomfort Designs is not liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Discomfort Designs  be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. Discomfort Designs  disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.

Exclusions

This warranty covers defects in manufacturing discovered while using this product as recommended by Discomfort Designs. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.